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QUESTIONNAIRE

THE QUESTIONNAIRE RESEARCH OF THE SATISFACTION OF THE CUSTOMER

We kindly ask You for the fulfillment of the questionnaire which in accordance with requirements of the norm ISO 9001:2008 is part of the quality system and allows us to make researches, analyses and improve processes in our company. Your answers will allow us to adapt our products to Your needs, and also will have influence on the improvement of the cooperation with You. All your suggestions are and will stay secret and will not be pass to anybody.

Customer:
Are you satisfied from the exploitation of PBUCH products?
Do you have any remarks to our offered products?
Do you suggest any new products which should be included in our offer?
What mark from 1 to 5 reflects your cooperation with PBUCH?
Offer
What is the efficiency and time of the offer preparing?
Relevance of the answer:
Scope of the offer:
Order
The time of the order acknowledgement submission:
The real time of the delivery with reference to orders:
Completeness of the deliveries:
The manner of packing:
The quality of the products:
Marketing
The accessibility of the catalogues and technical data:
The quality of the leaflets and technical data:
The quality of the information from the website www.pbuch.com.pl:
Claims
Response time to the letters of complain:
Frequency of the claims:
Your remarks to our cooperation. Your opinion about manners of work these department you used to operate with:

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